FAQ

What is the status of my order?

After purchasing your Unit, we'll send you a receipt via email. Tracking numbers will be sent to you once the package leaves our warehouse. They will become active once the package starts moving.

Shipping within mainland USA and Canada will take roughly 5-7 Business days for Force Dollies, and 7-10 for Transformers, weather and holidays permitting.

How much is Shipping?

For purchases over $600 USD that are shipping within mainland USA and Canada, shipping is free. To protect your goods, all of our Dolly purchases require a signature upon delivery. If you would like to waive this signature, please leave a note on your order at checkout or Contact Us.

Extra shipping costs will apply to the following locations:

• Hawaii
• Alaska
• Vancouver Island, BC
• Newfoundland and Labrador
• P.E.I.
• Yukon and Northwest Territories

For details and Shipping Quotes for International Orders, Contact Us today!

I changed my mind, can I cancel my order before it ships?

Orders that ship same-day must be cancelled by 4 pm EST that day, or else they will ship automatically. Please Contact Us about your cancellation as soon as possible. See our Return Policy for details.

Can you ship my Trailer Dolly to a PO Box Address?

No. Unfortunately, our Trailer Dolly packages are too large to be received at PO Box Addresses. In most cases, FedEx, UPS and Amazon can't place packages into your PO Box unless you are signed up for Street Addressing. 

When placing your order, please ensure your Shipping Address is a physical street address. You can however, use a PO Box as your Billing Address.

Taxes for Canadian Customers

By law, Canadian taxes must be applied to Canadian orders. Our tax-free option is only available to US Customers.

What kind of battery do I need for my Parkit360 Unit?

Aside from our U1 Battery Kit, all of our Force and Transformer dollies can be powered by a 12-Volt, 24 Group Deep Cycle Battery. Please see our Manual for detailed Trailer Battery connection instructions.

Do you have Discounted Used Units?

Yes, we usually have a few scratch and dent units available! 
(Used Dollies are not subject to Sale Pricing)

Contact Us for details.

Do I need a Thrust Washer?

The Thrust Washer is designed for trailers with step down hitches/lips to ensure there is no gap when connecting to our ball mount. If your hitch is flat and there is no gap in your connection, you do not need the Thrust Washer.

What does a proper connection look like?

Standard Connection

The image below shows the connection when the Thrust Washer is not needed:

Connection with Thrust Washer

The image below shows the connection when the Thrust Washer is needed:

Where can I find the Owners manual?

Instructions for all past and present trailer dollies are available on our Manuals page.

How much of an incline can I push and pull on?

With all of our dollies, we recommend no more than a 6% grade, with a minimum of 10% of your trailers gross weight on the tongue.

Why do the Hitch Balls come with welds on them?

The welds on the ball are specifically designed to work with our locking process. Without the welds, the ball will endlessly spin inside the hitch. Please see the video below showing our connection process. 

Does your product move Gooseneck Trailers?

Yes, our Transformer 15K-G is customized to fit the exact dimensions of your trailer. Please Contact Us with your Trailer's dimensions before ordering.

What is the recommended tire pressure setting for my Parkit360?

I bought a pre-owned/older Parkit360 model that's a few years old. How do I find out which Model I have?

Does your dolly have our red Mountain Graphic on the sides? If so, you have a Unit that was built after 2017. If your Dolly doesn't have the Graphic on the sides, check our Manuals. It may be an earlier 5K or 10K HD/SD Model, or an even older P360 S, M, L, or XL.

To see if it's a 5K or 10K model, check the chain in between the tires. If the chain is closer to the top of the tires, you have a 10K/HD model. If the chain is lower and closer to the wheel hubs, you have a 5K/SD model.

We've updated our previous electronic systems, and now offer an automatic braking system that will control your trailer's brakes without a separate toggle switch. Newer models also have a more ergonomic rocker switch for forward and reverse controls.

Weight Capacities by Legacy Model:

• P360 S - 2,500 lbs
• P360 M - 4,500 lbs
• P360 L - 9,800 lbs
• P360 XL - 12,000 lbs

If you have any questions, Contact Us with photos or videos!